If you require advice, or a face to face consultation with a Doctor Nurse or HCA the first step is to book a phone call.
We will always aim to provide a routine call back within 5-7 working days, and within a two hour window of your allocated time slot. Urgent calls will always be dealt with the same day.
A Senior Prescribing Clinician from this Practice will call you at a mutually agreed time at which point we can arrange:
Immediate attention with a GP if your need is judged medically urgent.
Agreed appointment with a GP, Nurse, Health Care Assistant.
Phlebotomy appointment or any other appropriate tests.
Referral to allied health professionals or hospital
Let the Doctor know all the topics you wish to discuss at the start of the consultation so that you can both prioritise what can be done in the time available.
If you have a particular worry or concern, no matter how silly you may think it is, let the Doctor know. This is the best way to get the reassurance or plan you need.
If you feel a particular line of treatment is suitable, or not suitable for you, please say so. A lot of NHS resources are wasted if patients who are too polite to say a plan of action is not what they really want.
50% of patient calls are dealt with over the phone; 50% of patient calls come in for a range of appointments and services.
The advantages of a Telephone Consultation:
Early identification of medically urgent problems.
You see the right person for your needs, for example, patients requiring particular procedures, such as joint injections or coil fittings, are directed to the correct member of staff.
More capacity—routine appointments are generally available within 5-7 working days.
You get the time you need.
No long waits in the Practice waiting room.
Booking an Appointment
All surgeries are by appointment. To make an appointment or speak to a doctor, telephone 01704 396020/396021 between 8.00-18.30 Monday – Friday
Please endeavour to attend your appointment, if you are unable to do so, please ring and cancel so we can accomodate another patient.
Appointments can also be booked online using EMIS Access. You will need a username and password. Please contact the surgery for more information. Appointments are available online.
If you need to see a doctor urgently, please tell the receptionist. Arrangements will be made for you to see a doctor on the same day if appropriate.