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Health Charities

Macmillan Cancer

Macmillan Cancer Support
One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.

Marie Curie Cancer Care

Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients

Youth Health Talk

YouthHealthTalk
Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.

  • If you have a complaint or concern about the service you have recieved from our Practice Staff or Doctors, please let us know as it will help us to improve our service to you.
  • We operate a practice complaints procedure as part of the NHS system for dealing with complaints.
  • Our complaints system meets the national criteria.
  • Please ask a receptionist for a copy of our complaints leaflet.

Where can I get further advice & help?

If you have a problem, we very much hope that you will use our complaints procedure. This way we will be given the best chance to put things right and improve our practice.

However, you can contact the Patient Advice and Liasion Service (PALS), West Lancashire Clinical Commissioning Group or the Independant Complaints Advocacy Service.

 

For more information please visit -

 

If you are unhappy with the response to your complaint you can ask the Care Quality Commission for an "Independant Review" of your case. The Care Quality Commission is an independant body established to promote improvements in healthcare.

 

For more information please visit www.cqc.org.uk

 
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