Burscough Family PracticeStanley CourtLord StreetBurscough, L40 4LATel: 01704 396020
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The surgery is open at the following times:-
Please note that the telephone will only be activated at 08:30 each morning, and so should you have an emergency, please telephone as usual and the recorded message will dictate a number for Emergencies and for Out of Hours Services.
Public Holidays 2018 (updated April 2018)
Early May bank holiday: Monday 7th May
Spring May bank holiday: Monday 28th May
Summer bank holiday: Monday 27th August
Christmas day: Tuesday 25th December
Boxing day: Wednesday 26th December
Please note that the surgery will be closed on these days. Please follow the normal Out of Hours procedure.
Appointments can be made for the following times to see a doctor:
If you need urgent advice a doctor is always on call. Please telephone our Out Of Hours Number which is 01695 574634. A recorded message on the surgery number will also provide you with that number.
In the case of urgent need when the practice is closed you can call NHS Direct (0845 4647) to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
Wednesday 16th May
Thursday 14th June
Thursday 12th July
Thursday 13th September
Wednesday 17th October
Thursday 15th November
Where can I get further advice & help?
If you have a problem, we very much hope that you will use our complaints procedure. This way we will be given the best chance to put things right and improve our practice.
However, you can contact the Patient Advice and Liasion Service (PALS), West Lancashire Clinical Commissioning Group or the Independant Complaints Advocacy Service.
For more information please visit -
If you are unhappy with the response to your complaint you can ask the Care Quality Commission for an "Independant Review" of your case. The Care Quality Commission is an independant body established to promote improvements in healthcare.
For more information please visit www.cqc.org.uk
The practice has adopted a zero tolerance policy. Any patient using abusive language or violence to the doctors or any member of staff will be removed from the list and will be unable to get treatment from the practice from that time.
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