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Practice Policies

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Confidentiality & Medical Records                

Locked blue folder the practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:


To provide further medical treatment for you e.g. from district nurses and hospital services.

To help you get other services e.g. from the social work department. This requires your consent.

When we have a duty to others e.g. in child protection cases.

Anonymised patient information will also be used at local and national level to help plan services e.g. for diabetic care.


If you do not wish anonymous information about you to be used in such a way, please let us know.


Reception and administration staff requires access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

To view the practice's Fair Processing and Privacy Notice please click the link below.

Patient Privacy Notice 2019


Violent or Abusive Patients

The practice holds a policy for action that will be followed for violent and abusive patients. Patients will be removed from the list with immediate effect.


Suggestions & Complaints

If you have a complaint or a view you wish to express, please ask to speak to the Practice Manager - Mrs Neeta Chitkara. We would be grateful for any suggestions on how we can improve our service.

Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.

Model Publication Scheme - further information

Accessible Information

Accessible Information Standard

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