Meet the Team

Practice Management

Ms Nicole Marshall (f)

Nicole is the Business Manager for the practice she has oversight for governance finances and complaints. Nicole has extensive experience in practice management, she works 1 day a week with ourselves in addition to two other Practice in Southport.

Mrs Bernice Crawshaw (f)

Bernice is the Operations Manager and is responsible for the day to day running of the Practice. Bernice has extensive experience working within the NHS in a secondary care setting.  


Mrs Laura O'Donnell (f)

Laura joined us in 2021 after working for a local school and prior to that, she had a finance background.  Laura will often be seen in Reception, taking bloods, blood pressures also assisting Dr Biswas in Minor Surgery!  Laura is currently studying a Healthcare Assistant Qualification.

Miss Freya Jackson (f)

Freya is the most recent recruit to the practice after coming from another local GP Surgery.  Freya has gained experience in most aspects of Reception and has recently completed her training to undertake Phlebotomy and Blood Pressure monitoring.  Freya will also be assisting in the Sexual Health Service Clinics starting in March 2022!

Ms Shirley Nairn (f)

Shirley is definately one of our most experienced GP Receptionists.  Shirley joined us after working in GP Practices in Liverpool.

Ms Denise Birmingham (f)

Denise is one of the existing team from before Dr Biswas took over the practice and therefore is a valued member of the team.  In addition to Reception Duties, Denise is also responsible for the processing and follow-up of Patient Referrals.

Mrs Laura Twigger (f)

Laura formally joined our reception team in 2021 after assisting the Practice with the Northern Parishes Vaccination Programme.  Laura has also completed her training in Phlebotomy and Blood Pressure Monitoring and will also be assisting in our new Sexual Health Services.

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