Welcome "Heidi Health" to Burscough Family Practice
We are committed to providing you with the highest quality of care. To enhance our service, we are introducing Heidi Health, an AI-powered medical scribe, to assist in documenting our consultations. Click here to understand what Heidi Health is, how your data will be managed, and the benefits it brings to your care and our practice.
IMPORTANT NEWS - OUR TELEPHONE NUMBER HAS NOW CHANGED!
Our new telephone number is 01704 776099
Practice Champions!
Practice champions are valuable in supporting service improvement, running groups for patients and generally helping to connect the practice with local voluntary groups.
We are currently developing staff within the Practice to become "Champions" to support patient groups such as Carers, Military Veterans and Cancer Care. We also have a Patient Advocacy Champion.
This means that patients within these groups have a dedicated member of the team to contact and discuss any concerns or queries with and this person will also support you with updates or information as things change.
Our Current Practice Champions are:
- Patient Advocacy Champion
- Carers Champion
- Cancer Champion
- Veteran Champion
If you would like any further information about these roles and how they can assist you, please do not hesitate to contact us on 01704 396020
We are looking for members for our new Patient Participation Group (PPG)!
By working together, we and our Patient Participation Group will be able to identify the fundamental needs of our patients and gain a solid understanding of our local health and social care system. By encouraging patient participation, we aim to ensure that the voice of patients in our community informs decision making at local, system-wide and political levels.
We are planning to undertake an initial introductory meeting sometime in November.
If this is something that you feel that you'd like to be involved in please click on the link below or contact a member of our reception team.
https://www.burscoughfamilypractice.co.uk/ppg.aspx?t=1
Accessing Mental Health Services - Central & West Lancashire
If you’re living in Central & West Lancashire and need mental health care, advice or support please call Freephone 0800 0130708
Click on the link for further details
Accessing Mental Health Services
** Our email address has now changed! **
Do you need help during this difficult time?
There is a range of support available to support the public during this difficult time from just having somebody to "chat" to supporting your mental & physical wellbeing.
Here are just a couple of key organisations that may be able to help!
Practical support with finances, food etc from local council - http://www.westlancs.gov.uk/westlancstogether or telephone 0800 616 667
Domestic Abuse
Further information available here: www.lancashirevictimservices.org/ & www.refuge.org.uk
Online – https://doitonline.lancashire.police.uk
Call – 101
Immediate risk of harm call – 999
Unfortunately, scammers often prey on people in difficult situations. Age UK have produced a valuable web page full of information for older people on how to spot scams and fraudsters who target them during this outbreak.