Opening Hours

The surgery is open at the following times:-

Please note that the telephone will be activated at 08:00 each morning.  However, we no longer have specific appointments that are only released on that day and we do not encourage patients who are sick to have to call at that time of the morning to get a GP appointment. 

Please visit our appointments page to see how we currently manage appointments within the practice.

Surgery Times

Appointments can be made to speak to a doctor Monday to Friday, 9am untill 5.30pm.  However, please note that only in exceptional circumstances can you be given a specific time that the GP will call due to emergencies etc.

Nurse appointments are available at the following times:

 We also have a number of sessions available for Blood Tests, Blood Pressures, Pill Checks and NHS Healthchecks that are scheduled each week dependant on demand.  Please contact the surgery for more details.

When We Are Closed

NHS 111 is a free-to-call, non-emergency medical helpline, available for urgent health care assessment. If you are unsure which health care service you need to visit, the NHS 111 service will signpost you to the most appropriate care for your condition, which could be your GP, local pharmacy or walk-in centre. It could also be the emergency department or an emergency ambulance if required.

Other ways to contact NHS 111 are as follows:

• Text relay

  Call 18001 111 using text relay, 24 hours a day.

• British sign language (BSL)

  Use signvideo.co.uk/nhs111

• Help in other languages

  Call 111 and ask for an interpreter.

Available 24 hours a day, the NHS 111 service is intended for urgent but not life-threatening health issues.

If you do not need to be seen by a healthcare professional, self-care at home advice will be given by one of our clinically trained advisors.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

* please note there will be no GP available from 12:30 on the following dates for staff training:

PUBLIC HOLIDAY 2022

• If you have a complaint or concern about the service you have received from our Practice Staff or Doctors, please let us know as it will help us to improve our service.
• We operate a practice complaints procedure as part of the NHS system for dealing with complaints.
• Our complaints system meets the national criteria.

What to do if you need to raise a concern about the Practice

Please note, we cannot accept complaints from anybody else other than the patient unless we have written authority for you to speak on their behalf.  If you wish to make a complaint on behalf of a patient, please contact the GP Surgery who will advise you as to how this can be done.

We will always encourage patients to discuss their concerns with the practice in the first instance.

However, if you do wish to submit a written complain, a copy of our Complaints Leaflet and Complaints form to detail your concerns can be downloaded below.

Complaints Leaflet

Complaints Form

Please return the Complaints form to the Practice, FAO: Operations Manager via hand delivery, post or email to: welaccg.burscoughfamilypractice@nhs.net

Where can I get further advice & help?

If you have a problem, we very much hope that you will use our complaints procedure. This way we will be given the best chance to put things right and improve our practice.

However, you can contact the Patient Advice and Liaison Service (PALS), West Lancashire Clinical Commissioning Group or the Independant Complaints Advocacy Service.

 For more information please visit -

• www.nhs.uk/service-search/patient-advice-and-liasion-services-(pals)/locationsearch/363
• www.westlancashireccg.nhs.uk/have-your-say/compliments-and-complaints
• www.seap.org.uk/services/nhs-complaints-advocacy/

If you are unhappy with the response to your complaint you can ask the Care Quality Commission for an "Independent Review" of your case. The Care Quality Commission is an independent body established to promote improvements in healthcare.

 For more information please visit www.cqc.org.uk

The practice has adopted a zero tolerance policy.

Any patient using aggressive or abusive language or violence to any member of staff will be removed from the list and will be unable to get treatment from the practice from that time.