Opening Hours

The surgery is open at the following times:-

Please note that the telephone will only be activated at 08:00 each morning, and so should you have an emergency, please telephone as usual and the recorded message will dictate a number for Emergencies and for Out of Hours Services.

Public Holidays 2019

January 1st: New Year's day

Friday 19th April: Good Friday

Monday 22nd April: Easter Monday

Monday 6th May: May Day Bank Holiday (First Monday in May)

Monday 27th May: Spring Bank Holiday

Wednesday 25th December: Christmas Day

Thursday 26th December: Boxing Day

Please note that the surgery will be closed on these days. Please follow the normal Out of Hours procedure.

Surgery Times

Appointments can be made for the following times to see a doctor:

When We Are Closed

If you need urgent advice a doctor is always on call. Please telephone our Out Of Hours Number which is 01695 574634. A recorded message on the surgery number will also provide you with that number.

NHS 111 is a free-to-call, non-emergency medical helpline, available for urgent health care assessment. If you are unsure which health care service you need to visit, the NHS 111 service will signpost you to the most appropriate care for your condition, which could be your GP, local pharmacy or walk-in centre. It could also be the emergency department or an emergency ambulance if required.

Available 24 hours a day, the NHS 111 service is intended for urgent but not life-threatening health issues.

If you do not need to be seen by a healthcare professional, self-care at home advice will be given by one of our clinically trained advisors.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

* please note there will be no GP available from 12:30 on the following dates for staff training:

2019

8th January 2019

5th February 2019

5th March 2019

2nd April 2019

7th May 2019

4th June 2019

2nd July 2019

6th August 2019

3rd September 2019

1st October 2019

5th November 2019

3rd December 2019

• If you have a complaint or concern about the service you have recieved from our Practice Staff or Doctors, please let us know as it will help us to improve our service to you.
• We operate a practice complaints procedure as part of the NHS system for dealing with complaints.
• Our complaints system meets the national criteria.
• Please ask a receptionist for a copy of our complaints leaflet.

Where can I get further advice & help?

If you have a problem, we very much hope that you will use our complaints procedure. This way we will be given the best chance to put things right and improve our practice.

However, you can contact the Patient Advice and Liasion Service (PALS), West Lancashire Clinical Commissioning Group or the Independant Complaints Advocacy Service.

For more information please visit -

• www.nhs.uk/service-search/patient-advice-and-liasion-services-(pals)/locationsearch/363
• www.westlancashireccg.nhs.uk/have-your-say/compliments-and-complaints
• www.seap.org.uk/services/nhs-complaints-advocacy/

If you are unhappy with the response to your complaint you can ask the Care Quality Commission for an "Independant Review" of your case. The Care Quality Commission is an independant body established to promote improvements in healthcare.

For more information please visit www.cqc.org.uk

The practice has adopted a zero tolerance policy. Any patient using abusive language or violence to the doctors or any member of staff will be removed from the list and will be unable to get treatment from the practice from that time.