The Practice has access to a number of different appointment types and it is essential that the Medical Receptionist gains as much information as possible from yourself when booking the appointment to ensure that your are seen appropriately. 

We understand that this can seem intrusive to some patients but the Medical Receptionist have been trained to navigate certain conditions and complaints to the appropriate services.

This also ensures that appointments are used appropriately and are available when needed.

Telephone Consultations

All appointments with the GP are initially a Telephone Consultation. This is to make things easier and importantly allows us to consult with more patients. 

It may be confusing for some patients to understand who an appointment can be undertaken via a telephone for things such as rashes, skin lesions etc but we will ask you to forward a photograph of the condition prior to the consultation so that the GP can assess it prior to the call.  If this is not possible, then the GP will discuss with you the best option available.

Over 70% of problems can be dealt with by phone, and if you need to be seen we can arrange bloods / investigations beforehand and plan the consultation.

This system allows us to increase our number of consultation from an average of 15 to 24 a session and thus keep the waiting times down.

So that means you will be offered a variety of options. The shortest wait time is for a phone call, of 70% of patients are managed this way and importantly over 95% are very satisfied with the outcome of the call.

GP Face to Face Appointments

You will be offered a face to face appointment by a GP if they feel that it is clinically required and that may be the same day or an appointment that is convenient for yourself.

Home Visits 

Any request for home visits will be put on the Doctors list for a call back before 12. The Doctor will assess the need for the visit and the timing for the visit. Some visits are handled by the Joint Visiting Service but you will be informed.

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